Business Reviews Setup

Business Reviews setup includes 4 parts:

Review site setup
Review request email customization (optional)
Review request reminder setup (optional)
Thank you email setup + optional coupon (optional)

1. REVIEW SITE SETUP

In this step you will choose where you would like to collect your Business Reviews.

Options are either Google reviews or 1st-party reviews that will be collected on the Kundello platform.

IMPORTANT: Email Review Requests are different for Google Reviews and for Kundello Reviews. See the examples below. If you wish to customize emails, you should not skip Review Site Setup step.

How to select the review site?

1. Go to Review Site Setup page

2. Drag and drop to the first position the review site where you would like to collect your reviews.

Kundello is a default review platform that can be used as a primary review site, or it will be used automatically as a backup option if you collect Google Reviews as your primary option.

If you decide to collect 1st party reviews on the Kundello platform, you can also choose to add another review site (for example Google Reviews), either as a backup option or to give customers a choice.

Can I change the preferred review site at any time?

Yes, you can change where you collect your Business reviews at any. Simply drag and drop your preferred choice of the review site to the first position.

Can I remove review sites from the "backup option"?

Kundello is a default review platform that can be used as primary reviews site or as a backup option, and it can't be removed. Any other review site can be added or removed at any time.

Are the email review requests the same for Google Reviews and Kundello Reviews?

No, they are not the same. Here is an example how email requests change when you change the review platform:

2. REVIEW REQUEST EMAIL CUSTOMIZATION

Kundello has default review request emails for both Google and Kundello reviews, and they do not require any setup or customization.

However, if you wish to customize Review Request Email, that's easy, and here is what you need to do:

1. Go to Business Reviews - Review Request Email page

2. Add your Logo

3. Change the header colour to your brand colour

4. Change Email text

5. Save settings

6. Send a test email to yourself to ensure that the email is how you want it to be

3. REVIEW REQUEST REMINDER SETUP

Review reminders are switched OFF by default. Kundello has default emails that are ready to be sent, however, you can customize these emails as well.

If you wish to send Review Reminder this is what you need to do:

1. Go to Business Reviews - Reminder Settings page

2. Untick the "Don't send reminders" box

3. Select how many reminders you would like to send

4. Select the reminder timeframe for each reminder.

5. Save settings

If you wish to customize Review Reminder emails this is what you need to do:

1. For Reminder 1 go to the Business Reviews - Reminder 1 page

2. For Reminder 2 go to the Business Reviews - Reminder 2 page

3. Change email text

4. Save settings

5. Send a test email to yourself to ensure that the email is how you want it to be

NOTE: Header colour and your logo will be automatically imported from the Review Request Email Setup page

4. THANK YOU EMAIL + COUPON SETUP

Like all the above emails, Kundello has a default "Thank You" email for when your customers leave a review.

This email is automatically sent for both Business Reviews and Product Reviews.

The default email is sent without a coupon code.

To customize this email, here is what you need to do.

To change email text:

1. Go to Thank You Email + Coupon (for Reviews) page

2. Change Email text

3. Save settings

4. Send a test email to yourself to ensure that the email is how you want it to be

To add Coupon Code to email:

1. Scroll down to Coupon Settings

2. Select YES at Send Coupon option

3. Enter Coupon Discount and select discount type - % or $

4. Enter Coupon Code - at this stage we only support single coupon codes (dynamic codes are planned)

5. Enter Coupon Description / Terms of Use

6. Save settings

7. Send a test email to yourself to ensure that the email is how you want it to be

NOTE: Header colour and your logo will be automatically imported from the Review Request Email Setup page