APS Survey Setup

After Purchase Survey (APS) is a survey your customers will see immediately after completing the purchase on your website.

It helps you get valuable feedback when the customers are very likely to give feedback.

The APS survey is ready to be used, but you can also customize questions and colours to suit you. In Live Preview, you can see the changes you're making in real time, and any changes you make will automatically be visible on your website.

To set up an After Purchase Survey (APS) follow the 2 step process:

1. Customize After Purchase Survey (APS) (optional)

2. Install After Purchase Survey (APS)

1. CUSTOMIZE AFTER PURCHASE SURVEY (APS)

Kundello has default After Purchase Survey (APS) that is ready to be installed and used on your website without any customization.

However, if you wish to customize your After Purchase Survey (APS), that's easy, and here is what you need to do:

Go to the APS Setup page
Choose APS survey colours
Use default questions or switch some questions OFF (you can switch questions ON or OFF at any time)
Customize questions text
Customize Thank You Message - this message is shown after the survey gets completed
Save settings
Send a test email to yourself to ensure that the email is how you want it to be

PLEASE NOTE: Once you install the After Purchase Survey (APS) on your site, any customization changes you make after that will automatically be updated on your website.

2. INSTALL AFTER PURCHASE SURVEY (APS)

Scroll past "Save Settings" button
Copy and paste APS code to your order success page (your programmer should do this):
Do a dummy order on your website to verify APS installation - your survey should popup, see below.

Here is an example of a successfully installed survey on a website: