PPS Survey Setup

Post Purchase Survey (PPS) is a survey your customers will see immediately after completing the purchase on your website.

It helps you get valuable feedback when the customers are very likely to give feedback. 

The PPS survey is ready to be used, but you can also customize questions and colours to suit you. In Live Preview, you can see the changes you're making in real time, and any changes you make will automatically be visible on your website.

To set up an Post Purchase Survey (PPS) follow the 2 step process:

1. Customize Post Purchase Survey (PPS) (optional)

2. Install Post Purchase Survey (PPS)

1. CUSTOMIZE POST PURCHASE SURVEY (PPS)

Kundello has a default Post Purchase Survey (PPS) ready to be installed and used on your website without any customization.

However, if you wish to customize your Post Purchase Survey (PPS), that's easy, and here is what you need to do:

1. Go to the PPS Setup page
2. Choose PPS survey colours
3. Use default questions or switch some questions OFF (you can switch questions ON or OFF at any time)
4. Customize questions text
5. Customize Thank You Message - this message is shown after the survey is completed
6. Save settings
7. Send a test email to yourself to ensure that the email is how you want it to be

PLEASE NOTE: Once you install the Post Purchase Survey (PPS) on your site, any customization changes you make will automatically be updated on your website.

2. INSTALL POST PURCHASE SURVEY (PPS)

1. Scroll past the "Save Settings" button
2. Copy and paste the PPS code to your order success page (your programmer should do this):
3. Do a dummy order on your website to verify PPS installation - your survey should pop up; see below.

Here is an example of a successfully installed survey on a website: