Business Reviews - Setting Up Review Reminders

This guide will help you set up Review Reminders for Business Reviews.

To set up review reminders you need to complete two steps:

Step 1. Choose how many review reminders you want to send

Step 2. Set up the review reminder emails

What are the review reminders?

Review reminders are emails that Kundello automatically sends to your customers if they don't leave a review following the original Email Review Request.

However, if the customer leaves a review after the 1st Review Reminder, the 2nd Review Reminder will be automatically cancelled.

If you want to send Review Reminders, you will need to turn them ON, because as per default, review reminders are turned OFF.

Step 1. Choose how many review reminders you want to send

PLEASE NOTE: We ONLY recommend one review reminder to be sent to your customer, as some customers might find them annoying.

Go to Settings >> Business Review Settings >> Business Review Reminder Settings

To start sending reminders, untick the "Don't send reminders" option.

Chose how many review reminders you would like to send

Select the timeframe for each of the review reminders (in the example below, we have used a scenario as if we are to send two 2 review reminders):

Click on SAVE SETTINGS and you are done.

As per the above example, we have decided to send the 1st Review Reminder 3 days after the "Original Review Request" and the 2nd Review Reminder 3 days after the 1st Review Reminder.

However, if the customer leaves a review after the 1st Review Reminder, the 2nd Review Reminder will be automatically cancelled.

Step 2. Set up the review reminder emails

Depending on how many review reminders you have decided to send, you might need to set up one or two review reminder emails. To make things easy for you, Kundello has created DEFAULT email templates that are automatically ready for you to start sending. If you like these templates, just leave them, otherwise, you can create your own email text.

To set up the first reminder go to Settings >> Business Review Settings >> Business Review Reminder 1

To set up the second reminder go to Settings >> Business Review Settings >> Business Review Reminder 2

On the left-hand side, you have email settings, and the default email text is shown automatically:

If you would like to change the default text, click on the Custom Text option, erase the current text, and enter your own:

Click on SAVE SETTINGS and you are done (follow the same procedure for both Review Reminder 1 and Review Reminder 2).

After you are done with a review reminder email setup, click on SEND TEST EMAIL button to send a test email to yourself.  This is to be sure that email your customers will receive looks great!

We hope that this task was easy to do, and if you have run into any difficulties, please let us know, and we will help you out.