Connect Kundello with your Shopify store

This guide will walk you through connecting your Shopify store to Kundello to enable data synchronization and automation. The process is straightforward and only needs to be done once.

Prerequisites

  • An active Shopify store
  • A Kundello account
  • Admin access to both platforms

Connection steps to complete inside Kundello


  1. Log in to your Kundello dashboard
  2. Click on Integrations in the left sidebar
  3. Select Shopify Integration from the dropdown menu
  4. Enter your Shopify Store Name, Shopify Webhooks Signature, and Shopify Webhooks Signature.

Step 1: Copy your Shopify Store Name and paste it to Kundello



Step 2: Find your Shopify Webhooks Signature and paste it to Kundello




Step 3: Find your Shopify Webhooks Signature and paste it to Kundello



Step 4: Save changes


Here is how the Shopify Integration fields look inside the Kundello:

Step 1: Enter Your Shopify Store Name

  1. Enter your Shopify store name in the "Store Name" field. If your store URL is "https://mystore.myshopify.com/admin" your store name is "mystore.myshopify.com."

Here is how the field should look inside the Kundello:

To find your Shopify Name:

  1. Log in to your Shopify store admin
  2. Look at the URL in your browser's address bar
  3. Your store name is your full domain URL, including ".myshopify.com." but without "https://" at the start

For example, if the URL is "https://mystore.myshopify.com/admin" your store name is "mystore.myshopify.com."

Important:

  • Do not include "https://" with your Shopify name.

Step 2. Create Your Shopify Webhooks Signature and enter it into Kundello

  1. Log in to your Shopify store admin
  2. Click on "Settings" at the bottom left
  3. Select "Notifications" from the settings menu
  4. Scroll down to the "Webhooks" section and click on it
  5. Here you'll see "+Create Webhook" and below it "Your webhooks will be signed with"
  6. The numbers and letters under "Your webhooks will be signed with" is your Webhooks Signature
  7. Copy your Shopify webhooks signature and go back to Kundello
  8. Paste your Shopify webhooks signature inside the Kundello "Webhooks Signature" filed

Here is how the field should look inside the Kundello:

Here are the steps visually inside Shopify:



To find your Shopify Webhooks Signature:

  1. Log in to your Shopify store admin
  2. Click on "Settings" at the bottom left
  3. Select "Notifications" from the settings menu
  4. Scroll down to the "Webhooks" section and click on it
  5. Here you'll see "+Create Webhook" and below it "Your webhooks will be signed with"
  6. The numbers and letters under "Your webhooks will be signed with" is your Webhooks Signature
  7. Copy and paste your webhook signature in Kundello

Here is an example what it looks like:





Step 3: Generate Kundello Signature

  1. Copy the unique Kundello Signature from the integration page
  2. Keep this window open, as you'll need it for the next steps


Kundello Configuration

a. Log in to your Kundello dashboard

b. Navigate to the Integrations section from the main menu.

c. Click on Shopify Integration.

Step 1. Enter Your Shopify Store Name

To find your Shopify Name:

  1. Log in to your Shopify store admin
  2. Look at the URL in your browser's address bar.
  3. Your store name is the full domain, including ".myshopify.com."

For example, if the URL is "https://mystore.myshopify.com/admin" your store name is "mystore.myshopify.com."


Step 2. Enter Your Shopify Webhooks Signature

To find your Shopify Webhooks Signature:

  1. Log in to your Shopify store admin
  2. Click on "Settings" at the bottom left
  3. Select "Notifications" from the settings menu
  4. Scroll down to the "Webhooks" section and click on it
  5. Here you'll see "+Create Webhook" and below it "Your webhooks will be signed with"
  6. The numbers and letters under "Your webhooks will be signed with" is your Webhooks Signature
  7. Copy and paste your webhook signature in Kundello

Here is an example what it looks like:


Step 3. Enter Your Shopify Storefront API Access Token

To obtain your Shopify Storefront API Access Token, you need to create a private app in your admin section. Once the app is created, you will receive the API access token to insert here.

The steps are easy to follow and do not require technical expertise.

Shopify Configuration

In Shopify, you will need to complete two easy-to-do tasks. Here are the steps:

1. Create a Webhook

To create your Shopify Webhook:

  1. Log in to your Shopify store admin
  2. Click on "Settings" at the bottom left
  3. Select "Notifications" from the settings menu
  4. Scroll down to the "Webhooks" section and click on it
  5. Click on "+ Create Webhook" and a new window will open up
  6. In the "Event" drop menu, select "Order Payment"
  7. In the "Format" drop menu, select "JSON"
  8. In the field URL, enter "Kundello Webhooks URL." You will find this URL in your Kundello admin on the Shopify Integrations page - please see the image below.
  9. In the "Webhook API version" drop menu, select the "latest" version. Example: "2024-07 (Latest)"
  10. Click "Save", and you have successfully created the webhook.

Here is where you will find the "Kundello Webhooks URL" in the Kundello admin on Shopify Integrations page:




Setup Shopify Webhooks

  1. Log in to your Shopify store
  2. Go to Settings
  3. Click on Notifications
  4. Click on Webhooks
  5. Click on Create Webhook
  6. In the "Event" drop menu, select "Order payment"
  7. In the "Format" drop menu, select JSON (if it's not selected by default)
  8. In the "URL" you need to paste your Kundello Webhook URL for Shopify, which you will find at the bottom of the Shopify Integration page in your Kundello user admin page
  9. In the "Webhook API version" drop menu, select (Latest) API version
  10. Click SAVE, and you are done.
  11. Now copy the numbers and letters under the "Your webhooks will be signed with" section - which is below your created webhook, and paste that on the Kundello Shopify Integration Page in the field "Shopify Webhooks Signature."
  12. Now go to Step 2.

Get Storefront API Access Token

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